People and places that can help
If racism is happening at a hospital or clinic where you are receiving treatment, tell an Aboriginal and/or Torres Strait Islander health worker or a staff member you trust. They can assist you with submitting a complaint. If you are not satisfied that your complaint has been heard or addressed, you can request to speak with the local hospital Chief Executive Officer and submit your complaint to them.
If speaking up yourself is not safe or does not make things better, you can seek help from the Australian Human Rights Commission to make a complaint. Phone 1300 656 419 or email infoservice@humanrights.gov.au.
If the person is a general practitioner (GP), you can submit a complaint to the Royal Australian College of GPs (RACGP) using an an online form or phone 1800 472 247.
If it’s an Aboriginal and Torres Strait Islander community-controlled health service, you can submit a complaint to the National Aboriginal Community Controlled Health Organisation. You can use an online whistleblower form if you are a member of a service or phone 02 6246 9300.
If it’s a social worker, you can submit a complaint to the Australian Association of Social Workers. Phone 03 9320 1000.
You can also contact Medicare to submit a complaint about the quality of health care provided to you.
